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  • Salvation came in the form of an unbearably sweet customer service staffer, who apologized for the wait. No surprise: They were slammed. Oxo is out of silicone baking cups; Costco is out of rice; and now this poor woman is getting harangued by sewing groupies like she’s running the Turkey Hotline at 12:37 Thanksgiving afternoon. I wanted to give her a hug through the phone. She passed on all of the info I needed and then my quest continued.

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